Support
The support desk is staffed by researchers, not a call centre. We answer questions about the catalogue, lot history, customs paperwork, and bulk orders.
Reach Support
Email: support@peaklabs.ae
WhatsApp: +971 50 676 5365
We reply during UAE working hours and aim to respond within one working day.
For Businesses
Bulk and wholesale pricing for businesses in the UAE. Contact us and we’ll send you our pricing: support@peaklabs.ae or WhatsApp.
Frequently Asked
How is purity verified?
Every batch is independently tested by a third-party laboratory by HPLC.
How quickly do orders ship?
Orders are typically processed within 1–2 business days, excluding weekends and holidays. Orders placed after business hours are processed the next business day. Once shipped, you’ll receive a confirmation email with tracking information.
How long does delivery take?
Delivery times depend on the shipping method selected at checkout. Standard shipping is 3–5 business days; express is 1–2 business days. Timeframes are estimates and may be affected by carrier delays, weather, or other unforeseen circumstances.
Do you ship outside the UAE?
We may offer international shipping to select countries. Customers are responsible for any applicable customs fees, import duties, taxes, or regulatory requirements in their country. Reach Support before ordering to confirm we can ship to your destination.
What forms of payment do you accept?
Credit and debit cards from UAE-issued banks, plus Cash on Delivery. Cryptocurrency is not supported.
Can I cancel an order?
Orders can be canceled only if they haven’t been processed or shipped yet. Once an order has been fulfilled, it cannot be canceled, but you can still return unopened, unused items per our Returns policy.
Can I return a product?
Yes, within 48 hours of delivery, provided the item is unopened, in its original packaging, and in resalable condition. Approved refunds are issued to your original payment method within 5–10 business days. Shipping fees are non-refundable unless the return is due to our error. See the Returns & Refunds policy for full details.
What if my order arrives damaged or incorrect?
Contact us within 48 hours of delivery with your order number and clear photos of the product and packaging. We’ll resolve it promptly, replacement, refund, or store credit depending on the case.
Do you supply bacteriostatic water and syringes?
Bacteriostatic water is part of the catalogue, both 10 mL and 3 mL multi-dose vials. There’s also a one-click checkbox on every product page to add a BAC water vial to your order. U-100 insulin syringes are widely available from UAE laboratory suppliers, we’re happy to make introductions.
How long is a reconstituted vial stable?
Most lyophilised peptides we carry are stable in solution for 14–30 days when stored upright at 2–8°C, protected from light. Consult the storage notes on each product page.
How do I calculate doses for my research protocol?
Use our Dosage Calculator. It supports mcg, mg, and IU units, a custom vial-amount mode, and visualises the correct draw on a U-100 insulin syringe, including doses-per-vial and total concentration.
Can I reach you on WhatsApp?
Yes, message us at +971 50 676 5365. We reply during UAE working hours.
Can I get a quote for bulk pricing?
Yes, write to support@peaklabs.ae with the compounds and quantities you need and we’ll send you bulk pricing.
Still stuck? Write to support@peaklabs.ae with your order number and a description of what you’re seeing. We aim to respond within one working day.