Returns & Refunds
Our policy for returns, refunds, and order cancellations.
Order Accuracy
If you receive an incorrect item or your order arrives damaged, please contact us within 48 hours of delivery. Be sure to include your order number and clear photos of the product and packaging so we can resolve the issue promptly.
Eligibility for Returns
Due to the sensitive nature of research products, we are unable to accept returns of opened or used items. To be eligible for a return:
- The item must be unopened, unused, and in its original packaging
- The return request must be made within 48 hours of delivery
- The product must be in resalable condition
Approved returns must be shipped back within the timeframe provided by our support team.
Non-Returnable Items
For quality control and safety reasons, we cannot accept returns on:
- Opened or used products
- Products without original packaging
- Clearance or final sale items
Refund Process
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be issued to your original payment method.
- Please allow 5–10 business days for the refund to appear, depending on your financial institution.
- Shipping fees are non-refundable unless the return is due to our error.
Order Cancellations
Orders may be canceled only if they have not yet been processed or shipped. Once an order has been fulfilled, it cannot be canceled.
Need to start a return? Write to support@peaklabs.ae with your order number and clear photos. We aim to respond within one working day.